policy
noun/ˈpäləsē/ 1. a course or principle of action adopted or proposed by a business, or individual.
noun/ˈpäləsē/ 1. a course or principle of action adopted or proposed by a business, or individual.
CANCELLATION POLICY
Luxe understands that sometimes schedules change and therefore requests at least 24 hours notice when
cancelling or rescheduling your appointment. A credit card is required to hold your appointment.
Appointments cancelled within 24 hours or clients who “No Show” will incur a charge of 50% of the
service amount. Please note that appointments made within 24 hours may instead be cancelled or modified at
least 4 hours prior to the appointment time in order to avoid a charge of 50% of the service amount.
EMERGENCY SITUATIONS
There will be exceptions made for unforeseen circumstances.
Please reach out to the front desk staff and we will make sure you are well taken care of!
LATE ARRIVALS
Please note that if you are over 15 minutes late for your appointment, we may have to reschedule your
service if it cannot be completed in the remaining time frame. If we do not hear from you 15 or more
minutes into your scheduled appointment time it is considered a “No-Show” and your card will be
charged for 50% of the service scheduled.
RE-DO SERVICES
Please let us know within 72 hours if a service did not meet your expectations so we can promptly address any issues
andrestore your confidence and comfort with luxe. Redo services must be booked with your original stylist.
We do not offer refunds but are happy to make it right by redoing or adjusting the service to your satisfaction.
Our entire team wants you to have a positive experience and leave feeling your absolute best.
We appreciate you giving us the opportunity to make it right.
CHILDREN SAFETY POLICY
While we enjoy seeing little ones for their own haircuts and styles, we kindly request that parents arrange childcare when
children do not have their own appointments. This maintains the safe, intended environment at luxe.
We appreciate your understanding and would love to see them for their scheduled hair appointments!
PRODUCT RETURNS
We proudly stand behind all the products we carry and recommend. We aim for every client to be fully satisfied with their
purchases. We happily accept unopened product returns within 14 days of purchase.
If you are unsatisfied with a product or feel it is not working for you, we will gladly exchange it
whenever possible, even outside the typical 14-day window. Our goal is for you to find products you truly love.
BOUTIQUE SALES
All sales are final
If you have any questions regarding our policies, please give us a call or email us at
360.754.1600
[email protected]
CANCELLATION POLICY
Luxe understands that sometimes schedules change and therefore requests at least 24 hours notice when
cancelling or rescheduling your appointment. A credit card is required to hold your appointment.
Appointments cancelled within 24 hours or clients who “No Show” will incur a charge of 50% of the
service amount. Please note that appointments made within 24 hours may instead be cancelled or modified at
least 4 hours prior to the appointment time in order to avoid a charge of 50% of the service amount.
EMERGENCY SITUATIONS
There will be exceptions made for unforeseen circumstances.
Please reach out to the front desk staff and we will make sure you are well taken care of!
LATE ARRIVALS
Please note that if you are over 15 minutes late for your appointment, we may have to reschedule your
service if it cannot be completed in the remaining time frame. If we do not hear from you 15 or more
minutes into your scheduled appointment time it is considered a “No-Show” and your card will be
charged for 50% of the service scheduled.
RE-DO SERVICES
Please let us know within 72 hours if a service did not meet your expectations so we can promptly address any issues
andrestore your confidence and comfort with luxe. Redo services must be booked with your original stylist.
We do not offer refunds but are happy to make it right by redoing or adjusting the service to your satisfaction.
Our entire team wants you to have a positive experience and leave feeling your absolute best.
We appreciate you giving us the opportunity to make it right.
CHILDREN SAFETY POLICY
While we enjoy seeing little ones for their own haircuts and styles, we kindly request that parents arrange childcare when
children do not have their own appointments. This maintains the safe, intended environment at luxe.
We appreciate your understanding and would love to see them for their scheduled hair appointments!
PRODUCT RETURNS
We proudly stand behind all the products we carry and recommend. We aim for every client to be fully satisfied with their
purchases. We happily accept unopened product returns within 14 days of purchase.
If you are unsatisfied with a product or feel it is not working for you, we will gladly exchange it
whenever possible, even outside the typical 14-day window. Our goal is for you to find products you truly love.
BOUTIQUE SALES
All sales are final
If you have any questions regarding our policies, please give us a call or email us at
360.754.1600
[email protected]